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Multifactor Authentication

If your organization requires you to use multifactor authentication to access Kahua, you will need to use a TOTP (Time-based One Time Password) authenticator app to generate a new code each time you log in to Kahua. The code will be required whether you are logging in through the desktop host or through the website. 


To set this up, you will need to download an authenticator app and create an account for Kahua on that app using a QR code that will appear on the Kahua login screen. Once you've completed the initial setup, subsequent logins will require you to use the app to generate an authentication code as part of the login process. The authentication code will be used to verify your identity. This extra step will provide an additional layer of security.

 

Download the authenticator app


The authenticator app you select can be downloaded and installed on your mobile device. You can use any app that supports TOTP. Check with your corporate IT department for their preferred authenticator app.


Commonly used apps include the Microsoft Authenticator app and the Google Authenticator app. If your mobile device uses Apple iOS, you can go to the App Store to download and install the latest version of Microsoft Authenticator or Google Authenticator. If your mobile device uses Google Android, you can go to Google Play to download and install the latest version of Microsoft Authenticator or Google Authenticator


Complete the initial log in


The first time you log in after the requirement has been added to your user profile, a verification code will be sent to your email address. You will be required to enter that code on the login page.  


The code will expire after five minutes. If it expires, you will be required to re-enter your login credentials and receive a new code. 


Once the verification code has been entered, a QR code will appear on the Kahua login screen. Complete the following steps:


  1. Open the previously installed authenticator app on your mobile device.
  2. Add your account to the app.  Each app does this a bit differently. Select Scan QR code, or select Add then Scan QR code.
  3. Use the camera on your mobile device to scan the QR code. This will setup your Kahua account in the app.
  4. Once you've scanned the QR code, the app will generate an authentication code.
  5. Enter the newly generated authentication code into the Kahua login page. Click Enroll & Login to enroll your Kahua account with the authenticator app and open Kahua.


Steps for subsequent logins


Once you have completed the initial login, subsequent logins will simply require your login credentials and a code from the authenticator app. The steps are as follows:


  1. Navigate to the Kahua login page, either through the desktop host or the web.
  2. Enter your email address and password and click Sign in. The verification page appears.
  3. Open the authenticator app and navigate to your Kahua account in the app to view the authentication code.
  4. Enter the code on the Kahua verification page. Click Verify to open Kahua.


What to do if you lose access to the authenticator app 


If you lose access to the authenticator app because your phone is lost, the app is accidentally deleted from your device, or any other reason, an administrator can go to your user profile and un-enroll you from multifactor authentication. This will remove your current multifactor authentication configuration. You will be required to re-enroll the next time you attempt to log in to Kahua.  


Domain administrators can find information on managing multifactor authentication here.



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