With the October 4, 2025 maintenance release, we are modifying the way users copy text from records in preview mode when using the desktop host.
Previously, on records in preview mode (i.e., not open for editing), users were able to click and drag on text to select it and use Ctrl+C to copy the text elsewhere. In a small number of instances, this would cause the desktop host to crash due to a defect in the operating system SDK.
To prevent these intermittent crashes, users can no longer select text on records in preview mode by clicking and dragging. Instead, users can right-click on the field containing the desired text and select Copy. This will copy the text to the clipboard which can then be pasted elsewhere as needed.
We are continuing to investigate the cause of the intermittent crashes and will return the "click and drag to highlight text" functionality to the desktop host once the issue is resolved.
In summary:
- This change only impacts the desktop host. The web host and mobile host are not impacted.
- This change only impacts records in preview mode. When a record is in edit mode, you can still use click and drag to select text.
- For records in preview mode on the desktop host, users can instead right-click on a field and select Copy to copy the contents of the field to their clipboard.